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Conversational Voice Agent

Scalable voice AI with branded tone, real-time support and multilingual reach

Use case

Ancast Intelligence required a scalable, intelligent solution to handle frequent inbound queries from visitors interested in digital products, consulting services, and podcast content, without relying on human intervention.

“We wanted an assistant that sounds like me, acts like me, and represents the brand, and could be available 24/7.”

The challenge

Time-consuming manual responses to repeated questions
Interest coming from multiple regions and languages
Needed a professional voice experience that felt human, without the cost or complexity of live support

The solution

Ancast deployed a Conversational Voice Agent using:

ElevenLabs for lifelike, brand-matched voice
OpenAI / Claude / Gemini for advanced NLU
A custom retrieval-augmented knowledge base (RAG)
Full persona and tone control
Guardrails to reduce hallucinations
Embedded widget for site-wide access

“Our agent uses real-time voice synthesis, avoids generic AI replies, and summarizes conversations, all in the branded voice of Ancast Intelligence.”

Features

Natural, two-way conversation
Multilingual: English, French, Spanish, German, Japanese
Secure: Guardrails, no hallucinations, focused responses
RAG-based answers from curated knowledge
Summary output for post-call context
Human handoff routing (coming soon)
Full site-wide deployment, brand-themed

Build timeline

5 days total build time
- Metadata prep: 2 days
- Agent design & training: 1 day
- Testing & tuning: 1 day
- Deployment: 1 day

Results and impact

Results

92 inbound voice calls handled autonomously
92 real-world interactions offloaded from human workflow
Boost in inbound messages and inquiries
“Phenomenal” peer/tester feedback
Visitors found it shockingly human and personal

“Friends said it was a surreal experience. They felt like they were actually talking to me.”

Scalability for clients

This voice agent solution is ideal for:

Property: answering availability questions for rentals/sales
Recruitment: handling role-based inquiries from candidates
Event Management: delivering 24/7 FAQs for conferences or expos

Now available as part of a productized service offering from Ancast Intelligence.

Results

92 inbound voice calls handled autonomously
92 real-world interactions offloaded from human workflow
Boost in inbound messages and inquiries
“Phenomenal” peer/tester feedback
Visitors found it shockingly human and personal

“Friends said it was a surreal experience. They felt like they were actually talking to me.”

Scalability for clients

This voice agent solution is ideal for:

Property: answering availability questions for rentals/sales
Recruitment: handling role-based inquiries from candidates
Event Management: delivering 24/7 FAQs for conferences or expos

Now available as part of a productized service offering from Ancast Intelligence.

“Turn visitors into conversations”

Want your own voice agent?

Deploy a multilingual, branded AI voice assistant in under a week.

Book a discovery call →

Want your own voice agent?

Book a discovery call →

Ancast Intelligence

Company

Legal

Contact

60 Tottenham Court Road, Suite 5614a

Fitzrovia, London W1T 2EW, UK

contact@ancast.co.uk

+44 20 8059 2029