Conversational Voice Agent
Scalable Voice AI with Branded Tone, Real-Time Support, and Multilingual Reach
🧠 Use Case
Ancast Intelligence required a scalable, intelligent solution to handle frequent inbound queries from visitors interested in digital products, consulting services, and podcast content — without relying on human intervention.
“We wanted an assistant that sounds like me, acts like me, and represents the brand — and could be available 24/7.”
🚨 The Challenge
Time-consuming manual responses to repeated questions
Interest coming from multiple regions and languages
Needed a professional voice experience that felt human — without the cost or complexity of live support
💡 The Solution
Ancast deployed a Conversational Voice Agent using:
ElevenLabs for lifelike, brand-matched voice
OpenAI / Claude / Gemini for advanced NLU
A custom retrieval-augmented knowledge base (RAG)
Full persona and tone control
Guardrails to reduce hallucinations
Embedded widget for site-wide access
“Our agent uses real-time voice synthesis, avoids generic AI replies, and summarizes conversations — all in the branded voice of Ancast Intelligence.”
⚙️ Features
🗣 Natural, two-way conversation
🌍 Multilingual: English, French, Spanish, German, Japanese
🔒 Secure: Guardrails, no hallucinations, focused responses
🧠 RAG-based answers from curated knowledge
📄 Summary output for post-call context
🧑🤝🧑 Human handoff routing (coming soon)
💻 Full site-wide deployment, brand-themed
⏱️ Build Timeline
✅ 5 days total build time
Metadata prep: 2 days
Agent design & training: 1 day
Testing & tuning: 1 day
Deployment: 1 day
🚨 Results and Impact
🎙️ “Turn Visitors Into Conversations”
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Contact
60 Tottenham Court Road, Suite 5614a
Fitzrovia, London W1T 2EW, UK
contact@ancast.co.uk
+44 0330 223 1341